Matt was great in the beginning and the process started very efficiently then it just slowed way down. I locked in my loan on 10/6/20 and did not close until 5/10/21. I had actually given up on ever closing the loan.
Blake EMay-17-2021
Reviewed by Gary J Pullum for Matt Ogden
Matt was patient with me and took his time to answer my questions.
Gary JMay-01-2021
Reviewed by Dominic R Coccagna for Matt Ogden
Refinancing with AnnieMac and Matt was very simple and easy.
Dominic RApr-16-2021
Reviewed by Vinoth Suryanarayanan for Matt Ogden
The communication was very clear. It made me calm about my options and take a quick decision.
Vinoth SApr-01-2021
Reviewed by Dennis R Truskey for Matt Ogden
Matt was quick and responsive. We got a great rate and the process was simple and quick!
Dennis RMar-26-2021
Reviewed by Christopher Travis Patterson for Matt Ogden
Matt was a clear and frequent communicator, and gave excellent, real world suggestions about how each of the different scenarios would play out in the long run with the refinance. Thanks Matt!
Christopher TMar-26-2021
Reviewed by MD Lutfor Rahman for Matt Ogden
Could have made it better -
1. by not delaying the loans close
2. by not taking everything at the last moment and create panic
3. by giving clear status update without last minute surprise
4. by getting a good processor who can provide timely status update. For my case, it was very hard to get response from processor Sherry Brady.
5. by not taking too many customers if not able to provide good service.
MD LMar-26-2021
Reviewed by Patrick J Sweeney for Matt Ogden
- I was asked for the same info and docs multiple times. This screams poor document/information management processes and I feel my personal info is at risk.
- My credit score is 800+ and I provided proof of substantial assets at an early stage in the process, yet my account was subject to much scrutiny which delayed the process and yielded unnecessary/frustrating correspondences.
- Not all requests from reps came with clear instructions.
- I'm very happy with the rate Matt secured for my loan.
Patrick JMar-25-2021
Reviewed by Cathy M Oates for Matt Ogden
I had to send multiple items several times to multiple people. Everyone was helpful and great at answering questions, it just seemed like there was not a lot of communication between the staff there. Rita was very nice!
Cathy MMar-21-2021
Reviewed by Robin Gale Turner for Matt Ogden
Very professional and quick to get me any information I needed!
Robin GMar-19-2021
Reviewed by Justin H Scheier for Matt Ogden
Matt is knowledgeable and was very responsive.
Justin HMar-09-2021
Reviewed by Julio Ayala for Matt Ogden
Knowledgeable and excellent customer service
The best
Thank you
Julio AMar-05-2021
Reviewed by Janak Patel for Matt Ogden
Matt was very responsive and kept me updated on mortgage rate movements and we were able to lock the rates in my preferred range.